FAQ’s

New to My Creative Scrapbook?
Quick summary of our club membership terms
I just signed up for a membership. What happen next?

Where can I find layout ideas for my monthly kit?
What if I want all the kits is there a discount?
What day of the month is my credit card billed?
My credit card was declined. What do I do?
How do I update my credit card information?
What day of the month is my monthly kit shipped?
What are your shipping rates?

Do you ship internationally?
What payment methods do you accept?
When am I charged for Add-on?
What if I need to cancel a membership early?
What if my kit arrives damaged?
When my subscription term is complete, do I need to re-subscribe for a new term?
Do you offer gift certificates?

New to My Creative Scrapbook?
You have questions; we have the answers for you to explain the terms of your membership. We are happy you have chosen to join our community and we will work hard to keep you happy with the most current products and layouts from our talented (Design Team). So come join the fun and check out our (galleries) and we can’t wait to see what you create.

Quick summary of our club membership terms:
When you sign up for a My Creative Scrapbook kit we will bill that kit each month on the 27th of the month and your order will go to shipping and be boxed to ship out on our reveal day. Our reveal day is the 5th day of each month, on the 5th we load up the new kit photos and our Design Team will reveal the layouts and home decor products they have created using the kits. We create these samples so that you can be inspired and recreate these layouts for your own books. Our Designs are always ready to answer any questions. Our Design Team also provides tutorials on our blog to show you how they made their layouts.

Being a member with My Creative Scrapbook means that you receive FREE gifts several times a year. These gifts will be added to your kits shipment. E-mail us if you have any questions.

I just signed up for a membership. What happen next?
Once your membership is activated, you will receive an automatic confirmation e-mail with your billing/shipping information. Please check this and if you notice any error, please contact us immediately atMyCreativeScrapbook@gmail.com so that we can make the necessary changes. Your membership will begin with the current month’s kit, unless we are sold out. Then your membership will begin with the following month’s kit.

Where can I find layout ideas for my monthly kit?
Our talented design team members offer layouts full of creative inspiration on using your monthly kit. But that is not all; we provide an exclusive sketch every month for members only. Visit our (Design Team Gallery) check out the current month’s ideas. Each month’s gallery is conveniently archived by month, so you can view previous monthly kit ideas. Be sure to check out our (Message Board/Gallery)for even more inspiration.

What if I want all the kits is there a discount?
Yes, we offer free gift on the combining of the Main Kit and the Mini Kit just email us atMyCreativeScrapbook@gmail.com.

What day of the month is my credit card billed?
Your credit card will be billed on the 27th of each month for your kit and postage. Kits will then move to packing and ship out on the 5th day of each month.

My credit card was declined. What do I do?
If you credit card is declined for payment, we will attempt to contact you via e-mail asking for updated payment information. We will attempt to bill you once more. We will hold your kit until the 10th of the month for payment.

How do I update my credit card information?
Please check our home page and click on (Update Account), this will take you to our Secure Message Board were you can provide us with your updated information.

What day of the month is my monthly kit shipped?
We ship all of our kits on the 5th of the month due to the size of our membership this process takes several days.

What are your shipping rates?
Shipping to Canada is $12.00, US $7.80, and other countries range from $18.00-$20.00 depending on the location. E-mail us and we will be happy to quote the rate.

Do you ship internationally?
Yes we do! We have many ladies we ship kits to all over the world. If you are a customer interested in a membership that will ship outside the U.S simply, (click here to join). Contact us at:MyCreativeScrapbook@gmail.com for shipping rates and we will gladly send you out an invoice for the remainder of the shipping costs. Currently shipping to other countries is the actual shipping charge.

What payment methods do you accept?
We currently accept Visa, MasterCard and Discover.
If you would prefer to use PayPal you may do so, however if payment is made by using PayPal for a membership, you will be billed on the 1st of each month and must pay the invoice by the 5th any Paypal invoices remaining unpaid by the 10th your kit will be sold and a $25.00 cancellation fee will be issued. Email us at: MyCreativeScrapbook@gmail.com with any questions.

When am I charged for Add-on?
Add-on purchases are shipped with your kit shipment.

What if I need to cancel a membership early?
If you wish to cancel before completing your subscription, a $10.00 termination fee will apply along with the difference in cost between our regular and discounted kits.

What if my kit arrives damaged?
If your kit is damaged in shipping contact us within 5 days of receiving the kit, and we will make arrangements to correct the situation. We do not accept returned kits, unless the kit has been damaged during shipment and in that case we will replace the kit. Please e-mail us atMyCreativeScrapbook@gmail.comand we will be happy to help you correct this situation. We do require that you send back the damaged kit and we will refund you the shipping charges you incur.

When my subscription term is complete, do I need to re-subscribe for a new term?
No. Once you become a My Creative Scrapbook monthly-kit member, we automatically continue to renew your term for you until you decide to cancel. Please notify us of your cancellation by giving us 30 days notice so that we can make this change for you.

Do you offer gift certificates?
Yes we do! Simply contact us at MyCreativeScrapbook@gmail.com and tell us what type of membership length you would like to purchase. You can be billed monthly beginning with the starting month of the membership, or pay for the entire membership up front. Upon receipt of your payment, we will send a gift certificate to the recipient with your message.

Please note: Advertising on our message board/site will not be allowed. Thank you

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